Transforming the employee experience

A London based pharmaceutical organisation, relocating offices wanted to elevate its employee experience with the aim to:

• Encourage repeat visits to the HQ
• Ignite a workplace culture that champions an employee-first philosophy
• Promote work-life balance through tangible services
• Build a sense of community both internally and with the London borough

"Our new headquarters will provide a fantastic new focal point to meet, collaborate and ultimately deliver solutions." Senior member of staff commenting on the new HQ move

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Objectives

• Creating an environment where people can thrive, facilitating the next big medical breakthrough.
• Implementation of employee and visitors, services that prioritise wellbeing, social connections and productivity. Making employees feel valued, wanting to return again and again.
• Help to offset the rising cost of talent attraction and retention. Establish the new HQ as a destination of choice for emerging talent.
• Enriching the local community, facilitate events and initiates that give back to the local area.

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Challenges & Opportunities

• Tackling the ‘back to the office’ challenge with employees. Taking something that could be seen as a negative – and turn it into a positive. Communicating how the HQ move will enhance contributions, engagement and work-life balance.
• Offering employee support every step of the journey: To help employees feel more comfortable and familiar with both the new HQ and local area.
• The clients’ new HQ was to open in phases. Circles planned a ‘test and optimise’ approach throughout the initial pilot phase to further refine and improve the service, ensuring the full launch was seamless and meets all expectations.

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The Solution

Exceptional 5* employee experience - From the moment people step through the HQ door, and until they leave for the day, the experience of the workplace is memorable and seamless, with personalised touches and a diverse set of amenities and services that exceed expectations:

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Concierge:

A dedicated team helping employees manage work life balance by offering in-depth recommendations on bookings and travel, dining, and house repairs etc.

Core Benefit: A 24/7 benefit to support and assist at work, at home and the moments in between.

Results: 155 Avg. Monthly requests

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Community Management

Foster a sense of belonging and facilitate employee interactions through events (community farmers markets, team building, external speakers etc).

Core Benefit: A beacon for the local community, making engaging with the community fun, social and rewarding.

Results: 11 Monthly Community Events

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Personalised Front of House

A specialised hospitality team that handles all the individual’s needs. Collaboration with onsite vendors, personalise building tours, and tailor on boarding support.

Core Benefit: It’s hotelifcation of the workplace, a 5* welcome and experience you’ll want to revisit.

Results: 95 NPS Satisfaction Score

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