If you can ask for it, we can make it happen. Our always-on team is ready and waiting to help you provide a premium experience for your students. Give us a call, send us an email or speak to your front desk rep to get involved.
HOW A CONCIERGE HELPS YOUR UNIVERSITY
A concierge service does more for you than just making life easier. It can be a key differentiator and way to attract the best talent and get the best out of your employees and students.
- Stand out as a University that attracts both domestic and international students
- Boost student satisfaction by helping them to engage and integrate faster, thanks to a social and community-led experience
- Create an onboarding process that helps new students settle immediately and feel supported from the onsite with concierge – especially important to international students
- Tap into the needs of young people who want to balance studying with an active social life (and ultimately job hunting)
- Attract students with a premium experience they expect but can’t get everywhere – become the university of choice
- Tap into the lucrative and competitive international market
- Benefit from an improved student experience, and the positive impact it can have on your university: Increased student satisfaction can lead to increased revenue through referrals
- Parents and guardians perceive the value of the university experience as being more premium, plus they are comfortable knowing their children have local assistance away from home
- Create that premium hotel experience with an onsite concierge building a community directly inside student accommodation
The Hub Officer will become part of the University’s culture. An always-on ambassador, they might be the first person to greet students and staff in the morning and the last person to say goodbye in the evening.
Face to face concierge services:
- Dedicated welcome crew
- Enhanced visitor experience
- Helping students settle in
- Errand running service
- Supported by offsite call centre
- Indispensable guide with local knowledge and bespoke advice (knows all the best local places to eat, drink and shop)
EVENTS AND COMMUNITY BUILDING
Organising events and showcases is a great way to supplement the student experience and help people make friends and enjoy the best university experience possible::
- Wellness events (yoga, massage, mindfulness)
- Beauty and selfcare (nail bars, hair salons,)
- Learning (TED Talk style, CV-building workshops, personal finance clinics)
- Workshops (houseplant care, creative skills, personal growth, preparing for the job market)
- Local community day (offers and discounts from local entertainment venues)
PEOPLE-POWERED INSIGHTS AND DATA
Our team spend all day every day talking to people, getting to know them and helping them with their problems.
What this means is we understand what makes people tick. And when you understand them, you can help give them that they need to stay happy, stress-free and productive.
In real-terms, this raises engagement between the business and employees in a measurable, proven way. We can collate insights on any type of audience and any type of request and use it to create a culture based on engagement.
Want to find out more?
Download our concierge pack here and discover how we can help your business.