Global company enhances employee experience by offering work-life services to staff at U.S. headquarters

The background:
A European multinational software corporation with 22,000+ employees across nearly 200 global offices, has a U.S. headquarters in the northeast for 6,500+ employees. Despite their 40+ years’ experience in the tech industry, they were facing many of the same challenges their competitors were — future proofing their business, focusing on innovation and retaining their valuable employees.

Their on-site concierge program, critical to employee retention, was not supporting employees’ needs, nor delivering to leadership expectations. To boost retention and improve the employee experience, U.S. leadership sought a new concierge provider with new ideas and a fresh approach.

The Circles solution:

Working with the U.S. leadership team and staying true to their innovative values, Circles developed an on-site work-life balance program that delivered services to 1,200 employees at their regional headquarters. The program included:

• A personalized web and mobile experience, supported 24/7 by Circles work-life balance advocates
• A highly visible on-site location with popular amenities, staffed 4 days per week to encourage participation
• Exclusive time- and money-saving offers and discounts from both local community and national partners
• A robust schedule of on-site events and activities that would connect employees with their co-workers, their community and with unique services that would add value to their lives

The outcome:

Circles work-life balance programs have made a massive improvement to the organization’s employee experience. Program successes to-date include:

• 98% of users say Circles services helped reduce their stress
• 78% of employees have repeatedly used Circles services
• On average, each request saved 2.2 hours, freeing up valuable time for employees to enjoy more meaningful activities