Case Studies

Case study
June 28, 2024
Errand running program added to on-site employee support services has grown 1200% in 10 years

A global biotech was expanding its on-site support services for employees to improve their employee experience and remain competitive. Read how adding errand running services helped employees with work-life balance, saving thousands of hours of time.

United States
Case study
May 30, 2024
Hospital patient support program improves patient experience scores by 20%

A leading hospital with significant maternity care sought to improve its patient experience and make its facility more hospitable. See how Circles created a patient support program to provide much-needed services so mothers and new families would feel cared for and comforted during their hospital stay.

United States
Case study
May 22, 2024
Support services for physicians and clinical staff reduce stress by saving 5,343 hours

A leading academic health system in California was struggling with physician engagement, recruitment, and potential candidate acceptance rates. See how Circles designed a customized program that provided support and work-life balance for their physician and clinical teams.
United States
Case study
May 14, 2024
Revitalized community management program increases employee requests by 471%

An American multinational energy corporation wanted to refresh its community management program so it could provide a better employee experience for its valued workers and use the benefit to attract new ones. Read how the new program created excitement and helped re-energize employee engagement levels.
United States
Case study
February 12, 2024
Law firm seamlessly transitions to new concierge provider and usage soars 175%

A global law firm needed to improve concierge support to their attorneys and partners, and have a more predictable cost structure for their errand running services. See how Circles created a program that provided comprehensive support using high touch and high-tech services.

United States
Case study
January 8, 2024
Hospitality program at corporate HQ personalizes visitor experience with 100% satisfaction

A leading hospitality company wanted employees and visitors at their new HQ to feel welcomed, energized, productive and leave with a lasting impression of world-class service. See how Circles created a central hub that focused on the visitor experience, engaged employees throughout their day and make guests feel welcomed.
United States
Case study
January 8, 2024
Community management launched during pandemic fulfills need for employee well-being

A leading U.S. mortgage financer was relocating thousands of employees to new campuses in Texas and Washington, DC. See how a robust hospitality solution helped acclimate their employees to their new space and improve their work-life balance.
United States
Case study
October 17, 2023
Work-life balance program is evidence of strong employer brand for top law firm

As the largest law firm in the world (by revenue) and the seventh largest by number of attorneys, an American multinational law firm headquartered in Chicago was looking for innovative ways to attract top talent in their highly competitive industry. They were searching for a practical tool that would provide attorneys and staff with a way to balance work and life demands.

United States
Case study
September 23, 2023
Concierge program costs drop 15%, while satisfaction rate soars to 97%

Wellstar Health System, one of the largest health systems in Georgia, is a nationally recognized, not-for-profit healthcare provider. To stay competitive in the healthcare industry, they needed to improve their concierge program so that their employees were happier and could lead healthier, more productive lives.

United States
Case study
September 20, 2023
Biogen reduces turnover 64% by adding work-life balance services to benefits program

Biogen, an American multinational biotech company, was experiencing 14% turnover, higher than the industry average of 9%. Leadership recognized that their turnover rate was affecting employee productivity levels and morale. To maintain a competitive advantage, they considered options that would enhance their employee benefits offering.

United States
Case study
September 7, 2023
Community management program for financial services giant generates 85% ROI annually

An American multinational financial services corporation needed to improve their current employee concierge program and take it from labor-intensive, underutilized and antiquated to digital, efficient, and innovative.

United States
Case study
August 16, 2023
Employee work-life balance services for biotech company support everyday needs and reduce stress

A leading pharmaceutical and biotechnology company based in the northeast experienced explosive growth during and after the COVID-19 pandemic. The organization doubled its size in just two years. During that time, company leaders recognized their teams were spending incredibly long hours immersed in research which resulted in a significant work-life imbalance. They needed a solution.
United States
Case study
August 15, 2023
Global company enhances employee experience by offering work-life services to staff at U.S. headquarters

A European multinational software corporation has a U.S. headquarters in the northeast for 6,500+ employees. They were facing many of the same challenges their competitors were — future proofing their business, focusing on innovation and retaining their valuable employees.

United States
Case study
January 11, 2023
Innovative service spaces earn 77.2 Net Promoter Score

Metal 57 is a visionary workspace offering collaborative spaces, flexible offices, high-end services, and vibrant entertainment in a legendary setting. Read on to see how this workplace community inspires both employees and guests, and strengthens the brands of its prominent tenants.

United States

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