Employee and guest services
For many organizations, bringing employees back to the office or welcoming guests is about more than just providing a space — it’s about creating a seamless, five-star experience that keeps people engaged and productive. We address these challenges by providing personalized, high-touch service at every step.
Beyond the initial welcome, the Circles team anticipates and supports ongoing needs, removing obstacles throughout the day so your employees can focus on what matters most. Using robust technology, Circles personalizes every interaction, ensuring a smooth and exceptional experience, both in the office and beyond.
Elevating service through training and certification
Your employee and guest experience are only as strong as the team delivering it.
That’s why we go beyond standard guest services training, offering comprehensive, specialized programs that equip our teams with advanced skills and prestigious certifications, including those from EHL Hospitality Business School.
Our training covers a wide range of areas within employee and guest services, from anticipating needs, to cultural competency and hospitality innovation. We ensure every interaction — including those from Corporate Concierge Service — reflects excellence, fostering an environment that enhances organizational culture and employee satisfaction.
Personalized support for every need
Personalization is a pillar of our approach. From the first interaction to ongoing support throughout their day, we tailor our services to meet the unique needs of each employee and visitor.
Whether it’s ensuring a visitor’s favorite coffee is ready upon arrival, streamlining check-ins for someone on a tight schedule, or offering a quiet space to an employee preparing for a big presentation, every touchpoint is designed to enhance their experience.
Employee and guest services: seamless coordination
Our guest services don’t just connect your building or property managers with other site partners — they transform how these relationships function.
We streamline operations to create a smooth, cohesive experience that eliminates unnecessary barriers and outdated processes. This enables your team to focus on what truly matters: driving productivity, fostering collaboration and achieving overall success.
By removing friction in daily operations, we ensure your employees can perform at their best, creating an environment where they can thrive and deliver exceptional results. These efficiencies also enhance organizational ROI by optimizing resource allocation and reducing workplace inefficiencies.
Employee and guest services: a personalized experience
Our Employee and Guest Services program at a new corporate HQ transforms the employee experience with a 48% boost in occupancy. As part of our Workplace Hospitality Management Services, employees and guests feel valued and supported through a well-managed and welcoming environment.
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A brand-led approach
Your team’s values and brand personality should shine through every interaction. We ensure our team is trained to reflect your values — whether it’s adopting your preferred communication style, wearing branded attire or integrating your core values into every guest interaction.
This ensures that every detail, from greeting guests to handling requests, reflects who you are as a company, creating a seamless, branded experience for both your employees and guests.
Leveraging technology to elevate experience
Robust hospitality technology
Technology drives efficiency and consistency, but it also has the potential to completely transform how you approach the employee experience. Our proprietary Hospitality Operating System is at the heart of everything we do, offering more than just operational improvements.
This robust platform simplifies service delivery, tracks performance metrics and optimizes resources to ensure every employee interaction is not just efficient but exceptional.
We partner with leading building apps to simplify and unify smart systems, creating seamless, personalized interactions that enrich every moment spent in the workplace. These improvements also contribute to occupancy management, ensuring workspaces remain vibrant and well-utilized.
Data-driven insights
By continuously capturing feedback and performance data, we use analytics to enhance our services in real time. This proactive approach allows us to adapt quickly, ensuring seamless experiences and improved outcomes for your employees. Data-driven insights also support our Employee Engagement Services, refining experiences to better align with workforce needs.
Personalization at scale
Our technology allows for tailored employee and guest experiences through precise, relevant, and impactful engagements, creating memorable moments every day. Every interaction is an opportunity to create memorable moments — making your workplace a coveted destination for both employees and visitors.
