Employee work-life balance services for biotech company support everyday needs and reduce stress

The background:

A leading pharmaceutical and biotechnology company based in the northeast experienced explosive growth during and after the COVID-19 pandemic. The organization doubled its size in just two years.

During that time, company leaders recognized their teams were spending incredibly long hours immersed in research which resulted in a significant work-life imbalance. In short, working long hours left employees little time to tend to personal tasks during the day, and little energy to tackle them after work. Burnout was widespread. To remedy this, they sought a best-in-class support package that would help tick off their employees’ personal “to do” lists while they were hard at work.

The Circles solution:

Working with the client, Circles developed a virtual and on-site work-life balance program that offered unlimited errand running, travel planning and other time-saving services. The program included:

• A personalized web and mobile experience, supported 24/7 by Circles work-life balance advocates
• An online solution for all employees, with on-site support in two New England locations
• A dedicated errand runner for on-site locations, responsible for fielding and fulfilling personal errand requests from employees such as shopping, merchandise returns and more

The program was initially launched to the U.S. population but expanded within 12 months to add a second on-site errand runner and provide services virtually to their global employee population.

The outcome:

By leveraging Circles work-life balance programs, their employees have been empowered to concentrate more efficiently on their important work -- groundbreaking advancements and innovations in vaccine technology that help protect humanity. Program successes to-date include:

• 2.7 home-life hours were saved, per request
• NPS scores measured in top percentile: 82+
• 40%of all employees, 2,210 team members, used the service annually
• #1 request was errand running (32%); #2 request was handling travel arrangements (30%)

“The collaboration with Circles has played a pivotal role in alleviating the daily tasks that were diverting our hard-working team's attention. These services not only boosted staff morale, but also provided a better work-life balance, resulting in increased production capacity. This has fostered a content and thriving company, poised for further expansion” – HR Director