Biogen reduces turnover 64% by adding work-life balance services to benefits program

The background:

Biogen, an American multinational biotech company, was experiencing 14% turnover, higher than the industry average of 9%. Leadership recognized that their turnover rate was affecting employee productivity levels and morale. To maintain a competitive advantage, they considered options that would enhance their employee benefits offering.

The Circles solution:

Biogen partnered with Circles to strategically focus on initiatives that would retain their most valuable resource – their employees. A work-life balance program was developed that included:

• A personalized web and mobile experience, supported 24/7 by Circles work-life balance advocates
• An online solution that could also be used by a spouse or family member
• Monthly emails to remind employees of the program and the many discounted benefits that could help make their work-life more balanced

The outcome:

Providing Biogen employees with work-life balance services contributed to higher employee satisfaction levels, and reduced turnover by 64% within one year of program implementation — from 14% to 5%,well below industry average.

The bonus? Reporting showed Circles saved Biogen employees an average of 2.6 hours per request. If each of Biogen’s 8,725 employees used the service only one time per year, Biogen and its employees could potentially save 22,685 total hours – giving everyone much more time back in their days to better balance their work and life, and focus on what matters most

“I don’t mind spending money on our Circles program because it’s very clear that we achieve a solid ROI.” - Director of International Benefit, Biogen