Concierge Services: A Tangible Solution to Attracting and Retaining Top Talent

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In the increasingly competitive world of employee recruitment, it is imperative to create a corporate culture that not only attracts top talent, but keeps it. Studies report that 43% of employees chose their current employer because of the benefits offered and 50% of employees cited benefits as a top reason to stay with their current employer. Building the integral and yet intangible aspect of your company culture profoundly affects employee recruitment and retention.

Employees scrutinize their company’s commitment to promoting a healthy balance between their working hours and personal life. Studies show that recruits consider this aspect of their potential employer with great weight; according to a global Accenture study, 52% of employees worldwide have turned down a job offer based on concerns that it would negatively impact work/life balance.

To make measurable and compelling strides in improving your recruitment and retention numbers, and creating a corporate culture that not only respects but encourages a sustainable work/life balance should be a pivotal piece of any company’s strategy.


Your ideal employee is a go-getter. They’re ambitious, have years of excellent experience and possess a self-starter attitude which allows them to juggle a variety of responsibilities. But this smart, experienced potential employee is also concerned about responsibilities outside of work.

Studies have shown that 25% of employees report being too stressed to work at least 5 times per year. That pressure is especially felt by top recruits, or those who daily contend with long hours, work-related travel and high job stress. For more experienced employees, those stressors represent the litany of ways in which the lines separating work and life are increasingly blurred:

  • 85% of employees have day-to-day responsibilities with respect to their families and personal lives
  • 46% of working parents have children under 18 living at home
  • 1/3 of employees worry about child care
  • 25% of employees have elder care responsibilities

The top talent you’re recruiting weigh each of these stressors and how your job offer will impact their quality of life when deciding whether your company is the right fit for them.

An unhealthy work/life balance affects more than your ability to attract employees; it can have long-term negative effects for your company such as reduced effort at work, reduced performance, burnout, lack of concentration and lower job satisfaction levels among stressed employees.

Ultimately, these conflicts lead to increased attrition. In fact, employees experiencing work/life conflict are three times more likely to turn over. Employee turnover is not only costly for your company; it’s detrimental to morale, undermining the inspiring corporate culture you are working to create.


Offering work/life management tools as part of your employee benefits package catches the eye of your ideal employee. That’s because top talent not only prefers the employer who values and promotes a healthy work/life balance, they demand them. In fact, 43% of employees reported that the benefits offered, including work-life initiatives, was one of the main reasons they chose their employer.

Work/life benefits also help you retain your employees, keeping them more satisfied and more productive in their roles. A full 50% of employees reported that the benefits offered is one of the top reasons they choose to remain with their current employer.

Employers who offer work/life management benefits as a recruitment and retention tactic post definitive results. A 2015 study on the effect of work flexibility benefits to employers showed that:

  • 87% of employers saw improved employee satisfaction
  • 71% of employers saw increased productivity
  • 65% of employers felt that the programs helped to retain current talent

Employees who work for organizations offering flexibility and work/life policies tend to report higher job satisfaction, increased engagement in work activities, higher organizational commitment and higher retention. These tactics are so effective, in fact, that 69% of employers used their work/life programs as a way to recruit new talent.


Set yourself apart by offering the work/life balance benefits proven to attract and retain your ideal candidates. With Circles lifestyle management services, your employees gain:

CONVENIENCE: With services available anytime, anywhere, Circles seamlessly resolves employees’ work/life conflicts with one simple phone call or email.

EXPERTISE: Circles offers unrivaled expertise in lifestyle management services from home maintenance to travel and leisure to administrative tasks, honed by over 20 years in the business.

ACCESS: We provide access to special packages and pricing offered only to our clients from some of the most sought-after vendors on the market.

Circles concierge services are customizable to the unique needs and culture of your organization. Your employees receive a dedicated toll-free number and email address as well as web portal access linking them to concierge experts with years of experience in their chosen field, from travel and leisure to administration and organization. We also work with you to develop a comprehensive marketing strategy to help drive program utilization and provide annual and quarterly analytics reporting.

Not only does Circles distinguish your company to the right candidates, it helps you keep them. Circles has been shown to reduce attrition from 14% to 5% in one year and to raise an almost null-value engagement level to 29% in the first year of implementing the program. Plus, Circles has proven to save 3 hours per request, meaning your employees are more productive and less likely to devote time to personal tasks during their workday.

Contact us today and let us show you how simple and affordable it can be to offer a truly extraordinary employee benefit that will reap marked rewards for your company in talent acquisition and retention.

Call toll free: 800-871-7778

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