CONCIERGE REQUESTS
ACROSS THE US
A Circles solution comprised of concierge specialists, digital tools and a vast partner network will assist your physicians with everything from the ordinary to the extraordinary. Look at how Circles services are being leveraged by other physicians across the country.
EXPECTED
OUTCOMES
- Reduction in stress and burnout of your most important talent
- 3+ hours saved per request
- Improved physician wellness & engagement by assisting with their personal to-do’s while they work
- Attract and retain the best talent in the healthcare industry
- Industry-leading services and experiences for physicians in your network
HOW OUR PROGRAM WORKS
Delivery
Model
- 24/7/365 Access to dedicated concierge team via web portal, phone, email and chat
- +1 access for partner or spouse
- Access to Circles network of 4,000+ vendors
Communication &
Engagement
- Monthly newsletter and events calendar to drive engagement
- Wallet cards, digital signage, Doctor’s Day gift bags
Data &
Analytics
- Monthly reporting on utilization details, time saved per request, satisfaction results, engagement
- Utilization trending to focus on continuous physician engagement
Business
Model
- Pricing is based on PEPPM (per eligible physician per month)
- Nominal one-time program startup cost
- Circles requires a monthly eligible member file
- Minimum 12-month contract agreement
Performance
Measures
- 40%-50% program participation
- +80 NPS score (Net Promoter Score)
- 2.5+ hours saved per request submitted
- 90%+ repeat usage
THE NUMBERS
- More than 20+ years supporting healthcare clients
- 3.5 Million consumers served annually
- Over 50+ healthcare sites across North America
- Supporting over 30,000 physicians and providers nationwide
- Over 21 million interactions completed
