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International
Patient
Concierge
Services

International Patient Concierge Services (IPCS) supports destination & prestige hospitals with the ever-evolving & complex non-clinical needs of international patients & visitors. Our solutions are fully customized and include an extensive range of services to ensure your guests feel secure and well-cared for throughout the entire patient journey.

EXPECTED
OUTCOMES

  • Enhanced brand image abroad
  • Increased patient referrals
  • Standardized & consistent operating procedures
  • Comprehensive data analytics & trend reporting
  • Streamlined government relations
  • Unrivaled patient experience
  • Global scalability

OUR PROCESS

NEEDS
ASSESSMENT

We design your program according to your patient and organizational needs.

CREATE BESPOKE
PROGRAM

Via a collaborative process, we design your customized program based on your goals and vision. We define the stages of the consumer journey and create a program to ensure patient touch points and experiences are delivered to exceed expectations.

Program
Launch

A dedicated team manages your project from implementation to launch and through stabilization. We ensure all details and complex processes are running effectively and that the service is meeting the needs of the consumer.

Operationalize
the Solution

We leverage data analytics, consumer satisfaction and feedback channels and key performance indicators to ensure quality expectations are exceeded. Strong program governance and program management ensures continuous success.

Continuous
Innovation

We provide trending analysis, industry best practices, technological advancements and new products and services to help enrich and enhance the consumer experience. We are never satisfied with the status quo!

THE NUMBERS

  • More than 20+ years supporting patients in healthcare
  • 3.5 Million consumers served annually
  • Over 50+ healthcare site across North America
  • Over 21 million interactions completed
Click here to download our case study
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