International Patient Concierge Services (IPCS) supports destination & prestige hospitals with the ever-evolving & complex non-clinical needs of international patients & visitors. Our solutions are fully customized and include an extensive range of services to ensure your guests feel secure and well-cared for throughout the entire patient journey.
We design your program according to your patient and organizational needs.
Via a collaborative process, we design your customized program based on your goals and vision. We define the stages of the consumer journey and create a program to ensure patient touch points and experiences are delivered to exceed expectations.
A dedicated team manages your project from implementation to launch and through stabilization. We ensure all details and complex processes are running effectively and that the service is meeting the needs of the consumer.
We leverage data analytics, consumer satisfaction and feedback channels and key performance indicators to ensure quality expectations are exceeded. Strong program governance and program management ensures continuous success.
We provide trending analysis, industry best practices, technological advancements and new products and services to help enrich and enhance the consumer experience. We are never satisfied with the status quo!
