If you can ask for it, we can make it happen. Our always-on team is ready and waiting to help you provide the best possible care for patients. Give us a call, send us an email or speak to your front desk rep to get involved.
HOW A CONCIERGE HELPS YOUR HOSPITAL
A concierge service does more for a hospital than just make life easier. It can be a key differentiator and way to attract the best talent while becoming the hospital of choice for increasing numbers of patients.
- Attract guests with a premium experience they expect but can’t get everywhere – become the hospital of choice
- Appeal to the lucrative domestic/international market
- Benefit from an improved patient experience, and the positive impact it can have on your business: Increased -patient satisfaction can lead to increased revenue through referrals and help to improve those all important CQC scores
- Partners and families have a non-clinical point of contact to direct questions and requests to
- Attract the best talent with a premium benefits package
- Improved employee satisfaction leads to increased retention rates – happy employees don’t look for new jobs
- Removes productivity blockers and time intensive tasks, allowing the focus on clinical care and being more ‘present’
- Create an inclusive, community-led space with boosted engagement and staff and patients who feel more valued
Your hospitality manager will become part of the hospital’s culture and will help to create a warm and welcoming feel in the lobby. We aim to provide the comfort of a premium hotel in a traditionally stressful environment.
Face to face concierge services:
- Dedicated welcome crew
- Enhanced visitor experience
- Guiding guests to rooms
- Errand running service
- Dry cleaning organisation
- Administrative support
- Supported by offsite call centre
PEOPLE-POWERED INSIGHTS AND DATA
Our team spend all day every day talking to people, getting to know them and helping them with their problems.
What this means is we understand what makes people tick. And when you understand them, you can help give them that they need to stay happy, stress-free and productive.
In real-terms, this raises engagement between the business and employees in a measurable, proven way. We can collate insights on any type of audience and any type of request and use it to create a culture based on engagement.
Want to find out more?
Download our Healthcare concierge pack here and discover how we can help your business.