Hospital Concierge

Circles Hospital Concierge arms your hospital system with a unique, experience-focused program that caters all non-clinical needs of your patients and visitors. By having a system in place to handle the non-clinical requests, hospital staff is able to remain focused on the clinical necessities. Our customized approach allows you to build a program that addresses your direct challenges and remains flexible to aide in future developments.

Hospital systems have relied on Circles Hospital Concierge for assistance with reducing readmissions, increasing HCAHPS, pre and post discharge support, building amenity packages, rounding, welcome calls, hospital tours, service recovery, overflow support and much more.

Contact us for information on how to build a custom solution.

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For an easy way to keep your finger on the pulse of industry news around the patient experience, readmissions, the ever changing healthcare landscape and more, be sure to follow the Circles Hospital Concierge page on LinkedIn.

Watch this short video for a glimpse of how Hospital Concierge programs offered by Circles impacts the overall patient experience.

WHAT IT IS
  • The On-site Concierge provides your hospital with a powerful, distinguished and visible benefit that caters to patients, their families and your employees.
PROGRAM ENHANCEMENTS
  • Readmissions Program
  • Pre-Admission Engagement
  • Patient Rounding Support
  • Greeting Service
  • Patient & Visitor Travel Assistance
  • On-site Events/Awareness
BENEFITS
& FEATURES
  • Develop first-class amenity packages
  • Schedule tours and follow-up appointments
  • Perform local errand running
  • Facilitate meal delivery
  • Assist out-of-town guests with transportation and hotel accommodations
  • Prepare admission packages
  • Rounding rooms with snack cart
  • Increased HCAHPS scores
  • Decrease in readmissions
  • Become a provider of choice
  • Improved brand image of the hospital
  • Enhance employee satisfaction
  • Establish your hospital as best-in-class
  • Promote staff productivity and focus
  • Improved patient loyalty and referral revenue
Concierge services
HOME SERVICES
  • Landscaping
  • Home repairs
  • Cleaning services
  • Pet services
  • Moving and storing
WELLNESS
  • Spa services
  • Gym memberships
  • Yoga retreats
  • Nutritionists
ADMINISTRATIVE TASKS
  • Escorting visitors
  • Schedule assistance
  • Errand running
  • VIP welcoming
  • Product research
  • Special events
DAILY LIFE
  • Laundry services
  • Shoe repair
  • Tailoring
  • Car detailing
  • Food delivery
TRAVEL & LEISURE
  • Travel booking
  • Hotel arrangements
  • Family activities
  • Dinner reservations
  • Tickets purchase
GIFTS & FLOWERS
  • Flower orders
  • Gift purchase
  • Gift wrapping