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Job : Account Manager

Location :

Team : Account Management

Availability :

Date posted : March 9, 2017

Retail :

Account Management is the hub of the organization. This position will assume the relationship with the client from the sales department once the sales process has ended, and will be the liaison to Circles for the client, assisting with client launches and the ongoing relationship. Responsibilities will include: building and maintaining day to day relationships with the client, assisting in development of a strong communications system with marketing, operations and sales teams. This position requires excellent communication and relationship skills, a high level of professionalism, and analytical thinking. This is a great opportunity if you enjoy developing and nurturing a relationship and ensuring client satisfaction.

Responsibilities:

  • Building and maintaining strong tactical and strategic relationships with the client
  • Act as liaison between Circles and client to drive achievement of program goals
  • Lead client contract renewals process for assigned accounts
  • Actively monitor and ensure profitability targets per client are met
  • Act as program manager/project manager for client initiatives/deliverables
  • Creation of compelling client presentations
  • Report on and communicates progress to internal partners on all key client performance indicators
  • Develop growth opportunities for each account under management by benchmarking with other clients and constantly staying ahead of client needs.
  • Manage overall reporting process for client development accounts on monthly/quarterly basis
  • Facilitate, design and manages cross-functional project plans to ensure successful new client launches and current client initiatives
  • Grow and maintain strong partnerships / relationships with internal Circles service teams to assure the effective day to day servicing of clients
  • Identify necessary vendor / partner support for named clients and then source accordingly with the support of Operations, including finalization of each partnership in terms of specific deliverables and ensuring the ongoing management of multiple vendor relationships
  • Liaise with internal marketing partners to drive client marketing efforts, including the development of new materials and the launch/maintenance of ongoing marketing plans

Personal attributes:

  • Solid business judgment / business savvy
  • Proactive
  • Energetic
  • Analytical
  • Deadline oriented
  • Positive attitude
  • Problem-solver
  • Identifies and communicates priorities
  • Calmly manages multiple tasks
  • Detail oriented
  • Welcomes change
  • Flexible
  • Team Player

Skills:

  • 3-5 years of client management experience
  • Flexibility to manage multiple client demands and projects simultaneously
  • Microsoft Suite proficient
  • Clear concise communicator
  • Recognizes different audiences and level of detail necessary
  • Ability to lead people on cross-functional teams
  • Strategic thinking and planning, innovation, creativity in problem solving and decision-making
  • Ability to quickly grasp and then communicate analytic concepts and ideas clearly
  • Excellent written and oral communications
  • Bachelor’s degree required

15%-20% estimated travel required

We offer a complete benefits package including medical, dental, vision, 401k with a company match, short term and long term disability insurance, as well as very generous paid time off policy, paid holidays and sabbatical.

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